Information we collect
We only collect personal information that you voluntarily provide. This may happen when you:
Fill out our contact form
Sign up for our newsletter (if applicable)
Submit a special request or inquiry
Make a booking through our website or booking engine (where applicable)
The personal information we may collect includes:
Name
Email address
Phone number (if provided)
Reservation details
Any message or special requests you choose to submit
We use this information to respond to your inquiries, manage your reservation, and enhance your guest experience.
Bookings & third-party services
If you make a reservation online, your booking may be processed through a third-party service provider or booking engine (such as Mews, Booking.com, Expedia, etc.). These platforms have their own privacy policies, and we encourage you to review them during the booking process.
We may also work with trusted partners for secure payment processing, customer service, or email communications.
Analytics and cookies
Our website may use cookieless analytics to understand general visitor behavior (e.g., page views, device types), without storing or sharing personal data.
We do not use cookies for advertising or tracking purposes, and no personal data is sold to third parties.
How we use your information
We may use the information you provide to:
Respond to your inquiries
Process reservations or requests
Improve our services and guest experience
Send you relevant updates or offers, only if you’ve opted in
We will never send marketing emails without your consent.
Data sharing
We do not sell your data. We may share your information only with:
Trusted service providers who help us operate our website, booking system, or communications (e.g., email platforms, CRM, or booking software)
Local authorities, if required by law
These partners are contractually obligated to protect your information.
SMS / Text Messaging
If you provide your mobile phone number and opt in, The Wesley Hotel may send you text messages (SMS or RCS) about your reservation, guest services, and, where you have consented, occasional promotional offers.
How you opt in: You can consent to receive text messages by providing your mobile number and agreeing to receive texts through our website forms, at the time of booking, or on our guest registration card at check-in. Consent to receive marketing texts is never a condition of booking a stay or purchasing any service.
What we send: Messages may include reservation confirmations and updates, guest service messages, check-in and checkout information, and, for guests who opt in to marketing, news and special offers.
Message frequency and rates: Message frequency varies. Message and data rates may apply. Check with your mobile carrier for details.
Opting out: You can cancel text messages at any time by replying STOP to any message. After you reply STOP, we will send one confirmation message and will not send further texts unless you opt in again. For help, reply HELP or contact us at contact@thewesleyaz.com.
Your privacy: We do not sell your personal information. Mobile phone numbers and text messaging opt-in consent will not be shared with or sold to any third parties or affiliates for their marketing or promotional purposes. Phone numbers are shared only with the service providers that help us deliver the messages you have requested, for example our messaging platform and the carriers.
Carrier disclaimer: Carriers are not liable for delayed or undelivered messages.
Data security
We take data protection seriously and follow best practices to safeguard your personal data. This includes:
Using secure platforms with encryption and access controls
Limiting access to personal data to authorized staff only
Regularly reviewing and updating our data handling practices
Data retention
We retain personal data for as long as needed to fulfill the purpose for which it was collected, such as responding to inquiries or maintaining relationships, and legal obligations.
You may request deletion of your personal data at any time, unless we are required to retain it by law (e.g., for tax or accounting purposes).
Your rights
Under data protection laws (e.g., GDPR), you have the right to:
Access the personal data we hold about you
Request correction or deletion of your information
Withdraw consent where processing is based on consent
Object to or restrict processing in certain circumstances
To make a privacy-related request, please contact us at:
Email: contact@thewesleyaz.com
We aim to respond to all requests within 30 days.